Return & Refund Policy

Last Updated: September 15, 2026

At Sohni Dewaar, we aim to provide quality home décor products and a satisfactory shopping experience.

Return Eligibility

Customers may request a return if:

• The product arrives damaged or broken

• The wrong product is delivered

• The product has a manufacturing or quality issue

Return requests should be submitted within 7 days of receiving the order.

Unboxing Evidence

For damaged, broken, or incorrect products, customers are strongly advised to record an unboxing video from the moment the package is opened.

Photos/videos of the product and packaging may be required to process a claim.

Non-Returnable Products

Returns may not be accepted for:

• Products damaged after delivery due to customer handling

• Products that have been modified or altered by the customer

• Products damaged through improper installation or use

• Customized or personalized products, unless they arrive damaged, defective, or incorrect

Return Approval

Please contact us before sending any product back.

Do not return an item without receiving return instructions from Sohni Dewaar.

Refunds

If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.

The refund method and processing time may vary depending on the payment method used.

Exchange

Where applicable, Sohni Dewaar may offer an exchange for an eligible damaged, defective, or incorrect product.

Contact Us

For return or refund requests:

Sohni Dewaar
Owner: Muhammad Abid
Phone: +92 304 2088952
Pakistan